Return eligibility

Because Peprive products are sold for research use only, returns require prior approval. A product may be eligible only when it is unopened, unused, in original condition, and has its original tamper-evident seal and packaging intact. A return request must be submitted within 7 calendar days of delivery.

Opened, used, unsealed, improperly stored, altered, or tampered products are final sale and are not eligible for return. We do not accept returns sent without authorization.

How to request a return

Email support@peprive.shop with your order number, the items you want to return, and the reason for your request. If approved, we will provide return instructions. The customer is responsible for return shipping unless the item was damaged, incorrect, or otherwise sent in error by Peprive.

Damaged, incorrect, or missing items

Report damaged, incorrect, or missing items within 72 hours of delivery at support@peprive.shop. Include the order number and photos of the shipping package, product packaging, and affected item when applicable. Do not discard the packaging until we complete our review.

Refunds and cancellations

After an approved return is received and inspected, an eligible refund will be issued to the original payment method. Original shipping charges are not refundable unless the return results from our error. Please allow up to 7 business days after approval for the refund to be processed, plus any additional time required by your financial institution.

Cancellation requests must be sent to support@peprive.shop as soon as possible. We will try to help, but an order cannot be cancelled once it has entered fulfillment or shipped.